Refund Policy

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At Star Branding, we strive to provide the best possible service and products. However, we understand that situations may arise where you may need to request a refund. This Refund Policy outlines the terms under which refunds are processed for both our services and digital products.

 

Refund Policy for Digital Marketing Services

• Consultations and Services: Once you have booked a consultation or digital marketing service with us, you may request to cancel or reschedule your booking. Refunds for services are subject to the following terms:

  • If you cancel the service at least 24 hours before the scheduled time, you will receive a full refund.

  • If you cancel the service less than 24 hours before the scheduled time, a 50% cancellation fee will apply.

  • If the service has already been provided, no refund will be issued.

  • If you are dissatisfied with the service after it is delivered, please contact us immediately so we can work with you to resolve any issues.

 

Refund Policy for Study and Video Materials

• Due to the digital nature of our study materials and video content, all sales are final once the purchase has been completed and the product has been delivered. We do not offer refunds for digital downloads or video content under any circumstances unless otherwise stated.

• Defective Products: In the rare case that you receive a defective or corrupted file, please contact us within 7 days of the purchase date. We will work with you to provide a replacement or resolve any issues with the material.

 

How to Request a Refund

To request a refund or discuss any issues with a service or product, please contact us at:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Contact Form: [Insert Contact Form URL if applicable]

Please include the following information when submitting your refund request:

• Order number or booking reference

• Name and email address used for the booking or purchase

• Reason for the refund request

 

Processing of Refunds

If your refund request is approved, it will be processed through the original payment method. Refunds may take 5-10 business days to appear on your account, depending on your payment provider.

 

Changes to the Refund Policy

Star Branding reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with a new effective date. Please review the Refund Policy periodically to stay informed about our refund practices.